Digital arrival and reception
- Reception hours
- 8:00 AM to 9:00 PM
- Arrival-time confirmation
- Guests are asked to confirm their estimated arrival time before 6:00 PM on the day of arrival.
After-hours arrival
Pre-arranged late arrivals remain free of charge, with physical keys available via the secure lockbox system.
Eligible guests may also complete the required digital arrival process and add a supported room key to Apple Wallet or Google Wallet.
Unannounced or unarranged arrivals that require staff assistance after midnight may incur an AUD $100 call-out fee.
A physical room key remains available.